Services
Faculty or staff members at UNH may obtain a variety of telephone and data services.
To request Telecom service, please speak with your Telecom Account Manager (TAM).
Rates
Whenever possible, we try to alert your TAM to the charges your department will incur on the request form itself. For a more complex request, you may want to submit an estimate request.
Some key points about Telecom charges:
- Onsite work is billed at $40/hour. For RUSH requests, the rate is $60/hour. Work order requests received with a requested scheduled date of less than 12 business days from the date of the email request may be subject to the “RUSH” labor rate. Plan for up to 4 business days after the request is made for RUSH orders. Normal orders take 10-12 business days from the initial request
- There is no charge for stopping or disconnecting a service
- a $42.50 service charge may apply
- a new data (ethernet) service costs $170 to install. You may consider moving an unused (but active) data jack instead, at a the onsite labor rates above.
Step by Step to Making a Request...
- Contact your Telecom Account Manager (TAM) and explain your request.
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Determine approximate cost and source of funding, including:
- One-time charges for installation or moving of phone or data lines
- Recurring monthly charges for service
- Your TAM will make the request
- Upon receipt of the request from your TAM, Telecom will initiate a work order.
- Your TAM will receive a response from Telecom indicating status of the request and any other information needed if necessary.
photo by John Starnes